Refund Policy

Effective Date: March 2, 2026

All Sales Final

All compounds sold by Onward Aminos are research-grade peptides and reagents designated strictly for in vitro laboratory and research use. Due to the nature of these products, all sales are final. No returns. No refunds under any circumstances.

Rigorous quality control is applied to every order before dispatch — HPLC verified, mass confirmed, secure-packaged. By procuring from Onward Aminos, you acknowledge and accept that refunds are not available for any reason including change of mind, incorrect selection, or dissatisfaction with research outcomes.

Issue Resolution: Missing, Incorrect, or Damaged Orders

If your order arrives with a missing compound, an incorrect product, or visible damage, contact us immediately at contact@onwardaminos.com. Document the issue photographically before handling the packaging. Each case is reviewed and resolved promptly. Our operating standard is that every researcher receives exactly what they ordered, in verifiable condition.

Order Cancellation Protocol

Cancellation requests must be submitted by email to contact@onwardaminos.com before the order has been dispatched. Once shipped, orders cannot be cancelled or modified. We process orders fast — if there is uncertainty about your order, contact support immediately. Cancellation cannot be guaranteed.

Contact

Order issues — submit via the channel below. Responses are prompt.

Email: contact@onwardaminos.com
Website: onwardaminos.com